Shipping Policy

1. Shipping Overview

At Vitality Sphere, we aim to deliver your cosmetics and wellness products quickly, safely, and affordably. This Shipping Policy outlines our current delivery options, costs, and timeframes.

2. Shipping Locations

We currently ship to:

  • All countries within the European Union (EU)
  • United Kingdom, Switzerland, Norway, UAE, SA

If your country is not listed at checkout, please contact us at info@vitalitysphere.org. to inquire about possible arrangements.

3. Processing Times

  • Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
  • You will receive an email confirmation once your order has been dispatched.

Please note that order processing times may be slightly longer during peak seasons or promotional periods.

4. Shipping Methods and Delivery Times

We use reliable courier services such as [USA, KSA, SA, UAE].

Shipping OptionEstimated Delivery TimeCost
Standard EU Shipping3–7 business days10€
Express EU Shipping1–3 business days25€
International Shipping5–10 business days50€

Note: Delivery times are estimates and may vary depending on destination and customs clearance.

5. Shipping Costs

Shipping costs are calculated at checkout based on your location, selected shipping method, and total order value.

We offer free standard shipping for orders over 50€ (within the EU).

6. Customs, Duties & Taxes (For Non-EU Orders)

For orders outside the EU, customs fees, import duties, or local taxes may apply. These are the responsibility of the recipient and are not included in the purchase price or shipping costs.

Please check with your local customs office for more information.

7. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and link to track your package in real time.

If you do not receive this, please check your spam folder or contact us at info@vitalitysphere.org.

8. Undeliverable Packages

If a package is returned to us due to incorrect shipping information or failure to collect, we can:

  • Reship the package (additional charges may apply), or
  • Refund the order (minus original shipping cost)

9. Delays and Disruptions

While we strive to meet delivery timeframes, delays may occasionally occur due to:

  • Public holidays
  • Weather disruptions
  • Customs inspections (for international orders)

We are not liable for delays beyond our control but will assist you in resolving any issues with the courier.

10. Questions and Support

If you have questions about your order or need help with shipping, contact us:

Vitality Sphere
Email: info@vitalitysphere.org

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