Privacy Policy

1. Introduction

Welcome to Vitality Sphere. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our online store at https://shop.vitalitysphere.org, in accordance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.

By using our site, you agree to the terms of this policy.

2. Who We Are

Vitality Sphere

Email: info@vitalitysphere.com
Website: https://shop.vitalitysphere.org

We are the data controller for the personal data you provide to us through our website.

3. What Personal Data We Collect

We collect various types of personal data when you interact with our site, including:

  • Identity Data: Name, username or similar identifier.
  • Contact Data: Email address, phone number, billing and shipping address.
  • Transaction Data: Details of products you’ve purchased and payment method (note: we do not store full credit card details).
  • Technical Data: IP address, browser type and version, time zone setting, operating system, device type, and platform.
  • Usage Data: Information on how you use our website and services.
  • Marketing Data: Your preferences in receiving marketing communications from us.

4. How We Use Your Information

We use your data for the following purposes:

  • To process and deliver your orders, including managing payments and delivery.
  • To create and manage your customer account.
  • To provide customer support and respond to your inquiries.
  • To personalize your shopping experience.
  • To send you updates, promotions, and marketing (only if you’ve opted in).
  • To monitor and improve the website and our services.
  • To comply with legal and regulatory obligations.

5. Legal Basis for Processing Your Data

Under the GDPR, we rely on the following legal grounds to process your data:

  • Contractual Necessity: To fulfill orders and deliver our products to you.
  • Consent: When you opt-in to marketing communications.
  • Legal Obligation: To comply with tax, accounting, and other legal requirements.
  • Legitimate Interests: To improve our services, prevent fraud, and secure our website.

6. Who We Share Your Data With

We may share your data with trusted third parties, including:

  • Payment Processors (e.g., Stripe, PayPal) to process transactions securely.
  • Shipping Providers to deliver your orders.
  • IT and Hosting Providers to support the operation of our website.
  • Marketing Platforms (if you’ve consented to receive promotional material).
  • Legal Authorities if required by law.

All our third-party service providers are required to respect the security of your personal data and to treat it in accordance with the law.

7. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or the country being recognized by the European Commission as providing adequate protection.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes outlined in this policy, including:

  • For legal and tax purposes.
  • While your account remains active.
  • As required to resolve disputes or enforce agreements.

9. Your Data Protection Rights

Under the GDPR, you have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion (right to be forgotten).
  • Object to or restrict how we process your data.
  • Request data portability.
  • Withdraw consent at any time, where processing is based on consent.
  • Lodge a complaint with your local Data Protection Authority.

To exercise these rights, contact us at: info@vitalitysphere.com

10. Security of Your Data

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure, including:

  • SSL encryption
  • Secure payment gateways
  • Restricted access to customer data
  • Regular security assessments

11. Cookies and Tracking Technologies

We use cookies to:

  • Enhance your user experience.
  • Track website usage for analytics.
  • Store your preferences and login status.

You can control cookie settings through your browser or our cookie banner. For more information, see our [Cookie Policy] (if applicable).

12. Marketing Communications

You will only receive marketing emails from us if you have opted in. You can unsubscribe at any time by clicking the link in any marketing email or contacting us directly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we will notify you of significant changes where required.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Vitality Sphere
Email: info@vitalitysphere.com

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