1. Overview
We want you to love your purchase from Vitality Sphere. If for any reason you are not completely satisfied, we offer a straightforward return and refund policy in accordance with your rights under European consumer law.
2. Your Right of Withdrawal (EU Customers)
As an EU customer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, you must notify us clearly (e.g., by email) before the 14-day period expires.
3. Return Conditions
To be eligible for a return, your item must meet the following conditions:
- Must be unused and in original, unopened packaging.
- Must be returned within 14 days of notifying us of your intent to return.
- You must provide a proof of purchase (order number or receipt).
Please Note:
Due to hygiene reasons, we cannot accept returns of any cosmetics products that have been opened, used, or tampered with.
4. How to Request a Return
- Contact us at info@vitalitysphere.org with your order number and reason for return.
- We’ll respond with return instructions and the return address.
- Carefully package your item(s) and send it to us using a trackable shipping service.
Return Shipping:
You are responsible for the return shipping costs unless the item was faulty or incorrect.
5. Refunds
Once we receive and inspect your return, we will notify you of the status. If approved, we will issue a refund to your original payment method within 7 business days.
Refunds may be refused or reduced if:
- The product is not in its original condition.
- There are signs of use or tampering.
- The return is outside the allowable time window.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving it. Include:
- Order number
- Description of the issue
- Clear photos of the damaged/incorrect item
We will arrange for a replacement or a full refund, including return shipping if required.
7. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item (if eligible) and place a new order for the desired product.
8. Non-Returnable Items
Certain items are not eligible for return, including:
- Opened or used cosmetics and skincare products
- Gift cards or downloadable products
- Items marked as final sale
9. Contact Us
If you have questions about your return, please reach out:
Vitality Sphere
Email: info@vitalitysphere.org